Senior Assistant Store Manager

In early November 2005 Apple created the position of Sr. Assistant Store Manager, which filled in the eliminated position of Keyholder.

KEY OBJECTIVES:

• Primary responsibility is to assist their store in growing the Apple Brand through unparalleled employee loyalty, customer service, and profitability.
• As a member of the Retail management team the Sr. Assistant Store Manager accomplishes this by managing one or more of the store functions, depending on assignment of a division of responsibility (DOR: Sales, Human Resources, Back-of-House Operations, Service, etc.) and supervision of staff
• Completes projects associated with their division of responsibility.
• Implements innovative ideas to improve processes and performance within their assigned area(s).
• Works closely with the store associates in the form of training and development on customer service, product knowledge, inventory control and visual merchandising display.
• Supports the Store Manager by coaching store associates to consistently provide exceptional performance and customer service, and addresses performance issues
• Monitors the performance of store associates, monitors the customer experience, addresses store associate and customer concerns, and addresses difficult customer issues.
• Regularly status their manager(s). Needs minimal direction from their manager(s).
• Communicate positively with staff, customers, and partners.
• Assists their manager(s) in recruiting, hiring, retaining, and training, a diverse and talented team.
• Ensures compliance with all company policies and procedures.
• Protects all company assets.
• Follows standard practices and procedures.
• Maintains store expectations and systems.
• Performs sales leader functions including: monitoring sales floor coverage and maintaining sales generation focus, completing sales transactions and overrides (including cash, credit and check processing as well as exchanges, refunds and adjustments) and daily accounting and store operations procedures.
• Accountable for ensuring the store achieves it sales, shrink and payroll goals.
• Drive store profitability by achieving goals set by manager.
• Performs other administrative functions as assigned by manager, including drafting performance reviews, creating and adjusting schedules, approving time cards, ordering supplies.

3 to 5 years of previous retail leadership experience required. A BS degree in Business or related discipline (or equivalent experience) is desired. Ability to move into a SM role within 6-12 months. Prior retail management experience is a plus.