Business Consultant
Location: Costa Mesa-South Coast Plaza, California
KEY OBJECTIVES:
- Primary responsibility is to implement the Retail vision for Small and Medium Business and grow business sales revenue by providing complete and appropriate solutions for every business customer.
- Develop and implements a strategic Business plan specific to their store and store&Mac185;s market.
- Supervises the operations of a business team comprised of Business Consultants and Mac Specialists, under the direction and supervision of a Manager.
- Works within one High Profile/High Business Volume store or across a market.
This position is for a HIGH PROFILE, HIGH BUSINESS VOLUME, or MARKET assignment only. The Lead Business Consultant partners closely with the store manager and Director of SMB to implement Apple Retail&Mac185;s SMB strategy within their store/market. This individual will dedicate 100% of their work schedule to business and supervision of their business team.
Duties:
- Contacts and briefs management on the activities of the SMB team, and provide up to date information to SMB team and management team regarding issues effecting SMB initiatives.
- Act as point of contact for customer service escalations and work with management to ensure all are addressed in a timely manner.
- Front line support for escalated financial services concerns.
- Completes regular and more complex sales transactions involving cash, credit, financing, checks, etc.
- Maintains detailed knowledge of current promotions, financial services procedures and programs, local business demographics, and event opportunities.
- Good knowledge of company policy and procedures and ensures compliance with all SMB policies, programs and initiatives.
- Responsible for training and helping new business consultants as a mentor.
- Ensure all mac specialists review and are trained on SMB, CES and lead generation.
- Ensure compliance with daily break and meal period requirements for the SMB team.
- Work with management to identify trends in the SMB area.
- Develop strategies to meet and exceed company's goal for SMB.
- Conduct weekly meetings with SMB team and management to review business status and develop upcoming activities and strategies.
- Typically requires some High School education, a minimum of 1 year of Apple retail experience.
(originally posted on Apple' s job listings page Dec. 20, 2004)
