http://www.ifoapplestore.com/db/2008/01/21/newspaper-tests-store-return-procedures/ news and information about Apple Inc.'s retail stores Sun, 06 Jul 2008 07:26:22 +0000 http://wordpress.org/?v=2.5.1 http://www.ifoapplestore.com/db/2008/01/21/newspaper-tests-store-return-procedures/#comment-26987 Mark Wilson Tue, 22 Jan 2008 11:35:09 +0000 http://www.ifoapplestore.com/db/2008/01/21/newspaper-tests-store-return-procedures/#comment-26987 People don't want to pay for customer service, they don't get customer service. I worked at a store that did give customer service. About once every two months someone would call and say that they were at Costco (or some other big box store with no customer service) and ask which ink cartridge that they needed. We would say that we have that in stock, come right over. They would actually get mad and again tell us that they were at Costco. We would politely say that they were not far away and could buy it from us. "I'm trying to buy it at Costco. Would you just tell me which cartridge I need." Sure, come on down and we will show you. They would either hang up, threaten to to never shop with us again or say that they would complain to our manager about the rude service. And if they did complain to management, the fact they were not being customers would not come up, so who was blamed. People don’t want to pay for customer service, they don’t get customer service.
I worked at a store that did give customer service. About once every two months someone would call and say that they were at Costco (or some other big box store with no customer service) and ask which ink cartridge that they needed. We would say that we have that in stock, come right over. They would actually get mad and again tell us that they were at Costco. We would politely say that they were not far away and could buy it from us. “I’m trying to buy it at Costco. Would you just tell me which cartridge I need.” Sure, come on down and we will show you. They would either hang up, threaten to to never shop with us again or say that they would complain to our manager about the rude service. And if they did complain to management, the fact they were not being customers would not come up, so who was blamed.

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