Rush to Return iPhones?

September 6, 2007

Apple’s announcement that it has cut $200 off the price of the 8 Gb iPhone model has sparked speculation that customers who paid full price for the product may storm the retail stores seeking refunds. Apple re-priced the 8 Gb model from $599 to $399 just two months after the iPhone’s introduction, and will phase out the 4 Gb model entirely. The Apple stores have a price reduction policy that allows iPhone buyers who made their purchase within the last 14 days to obtain a price difference refund. Buyers of the 4 Gb model aren’t covered by this policy, but could be covered by Apple’s regular 14-day return policy, which includes a 10 percent restocking fee. Interestingly, a 4 Gb iPhone owner would receive $449.10 back under this policy, enough to then purchase a new 8 Gb model at the new $399 price and have money left over. Anyone who purchased an iPhone more than 14 days ago apparently has no recourse to obtain a refund. On the other hand, Apple has been selling refurbished 4 Gb models for $299 from its on-line store. [Within 24 hours Steve Jobs offered a $100 credit to early iPhone buyers as consideration for the price drop.]

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{ 3 comments… read them below or add one }

1 Brendan West September 6, 2007 at 0248

This is not entirely true. I don’t know where I read it, but another site made the point Apple is doing what they do if you buy a Mac days before a new OS launch: refunding part of your money.

If you’ve bought an iPhone in the last 10 days, talk to someone about it. I don’t know what it’s called, but there’s a policy

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2 Brendan West September 6, 2007 at 0347

I had posted before, about a policy of Apple’s. Here’s the Macworld story from which I got my info: http://www.macworld.com/news/2007/09/05/priceprotection/index.php

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3 Scott C September 6, 2007 at 1141

Apple just announced it will give $100 rebate to current iPhone owners.

http://www.apple.com/hotnews/openiphoneletter/

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