Comments on: Busted Phone Replaced by Genius http://www.ifoapplestore.com/db/2007/07/03/busted-phone-replaced-by-genius/ news and information about Apple Inc.'s retail stores Wed, 15 Oct 2008 21:18:53 +0000 http://wordpress.org/?v=2.6.2 By: Former MG http://www.ifoapplestore.com/db/2007/07/03/busted-phone-replaced-by-genius/#comment-9113 Former MG Sun, 08 Jul 2007 06:49:27 +0000 http://www.ifoapplestore.com/2007/07/03/busted-phone-replaced-by-genius/#comment-9113 Yeah, these CRUs (Customer Replacement Units) won't last too much longer. Come in with busted screen or other accidental damage in another week or two and you will get the "Sorry, but that is not covered by your warranty" speech. People…buy a good hard plastic case for your iPhone. And use it! Yeah, these CRUs (Customer Replacement Units) won’t last too much longer.

Come in with busted screen or other accidental damage in another week or two and you will get the “Sorry, but that is not covered by your warranty” speech.

People…buy a good hard plastic case for your iPhone. And use it!

]]> By: zoetmb http://www.ifoapplestore.com/db/2007/07/03/busted-phone-replaced-by-genius/#comment-8820 zoetmb Thu, 05 Jul 2007 21:30:42 +0000 http://www.ifoapplestore.com/2007/07/03/busted-phone-replaced-by-genius/#comment-8820 Based on my past experience, Apple has been great at replacing equipment: Story #1: My daughter was using a laptop on her lap while holding her baby. The baby pushed the screen back and broke the hinges. It worked for a while by putting a "brick" behind the screen, but then the video connection failed. My daughter brought it in just to get the video connection fixed. She asked about fixing the hinges, but Apple said it wasn't worth the cost - would probably be about $1500. She got the laptop back totally fixed (including the hinges) at no charge - Apple apparently transplanted the laptop into a new case. She panicked because she thought Apple would charge her even though she told them not to go ahead with the $1500 repair. Of course they didn't. Story #2: My son-in-law had a tower in which the power supply failed. Brought it in and they replaced the power suppply. It failed again. Replaced again. Failed a third time. This time Apple replaced the machine, but by this time they were no longer selling his model, so they upgraded him to the newer model. Story #3: Had an iPod that failed (out of warranty). OK, Apple wasn't about to fix that for free, but I did have credit card insurance on purchases, so Apple gave me a receipt indicating that it couldn't be fixed, only replaced and the credit card company paid for a new iPod (except for the tax.) So while Apple takes a pretty strict stand offically, in practice they seem to want to do the right thing, especially for the more expensive product lines. Based on my past experience, Apple has been great at replacing equipment:
Story #1: My daughter was using a laptop on her lap while holding her baby. The baby pushed the screen back and broke the hinges. It worked for a while by putting a “brick” behind the screen, but then the video connection failed. My daughter brought it in just to get the video connection fixed. She asked about fixing the hinges, but Apple said it wasn’t worth the cost - would probably be about $1500. She got the laptop back totally fixed (including the hinges) at no charge - Apple apparently transplanted the laptop into a new case. She panicked because she thought Apple would charge her even though she told them not to go ahead with the $1500 repair. Of course they didn’t.

Story #2: My son-in-law had a tower in which the power supply failed. Brought it in and they replaced the power suppply. It failed again. Replaced again. Failed a third time. This time Apple replaced the machine, but by this time they were no longer selling his model, so they upgraded him to the newer model.

Story #3: Had an iPod that failed (out of warranty). OK, Apple wasn’t about to fix that for free, but I did have credit card insurance on purchases, so Apple gave me a receipt indicating that it couldn’t be fixed, only replaced and the credit card company paid for a new iPod (except for the tax.)

So while Apple takes a pretty strict stand offically, in practice they seem to want to do the right thing, especially for the more expensive product lines.

]]> By: FRMRMac http://www.ifoapplestore.com/db/2007/07/03/busted-phone-replaced-by-genius/#comment-8760 FRMRMac Thu, 05 Jul 2007 05:27:48 +0000 http://www.ifoapplestore.com/2007/07/03/busted-phone-replaced-by-genius/#comment-8760 This is quite common during an initial release of an iPod. Apple sends info to all the retail stores to replace the device without question until otherwise said. This happened with the iPod nano when it was first released when people were breaking the screens. This will last about three-five weeks. This is quite common during an initial release of an iPod. Apple sends info to all the retail stores to replace the device without question until otherwise said. This happened with the iPod nano when it was first released when people were breaking the screens. This will last about three-five weeks.

]]> By: Toki-chan http://www.ifoapplestore.com/db/2007/07/03/busted-phone-replaced-by-genius/#comment-8676 Toki-chan Wed, 04 Jul 2007 02:52:42 +0000 http://www.ifoapplestore.com/2007/07/03/busted-phone-replaced-by-genius/#comment-8676 If only it would go on forever like that... If only it would go on forever like that…

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