Comments on: 4-Hour Closure For iTunes Prep http://www.ifoapplestore.com/db/2007/06/26/4-hour-closure-for-itunes-prep/ news and information about Apple Inc.'s retail stores Fri, 08 Aug 2008 21:17:06 +0000 http://wordpress.org/?v=2.6 By: zoetmb http://www.ifoapplestore.com/db/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8241 zoetmb Thu, 28 Jun 2007 14:55:31 +0000 http://www.ifoapplestore.com/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8241 Actually, while I don't think it's wrong for Apple to dedicate all its employees to the iPhone on launch day, I do think it would make sense for Apple to organize the genius bar around product lines. It doesn't make sense for someone with a complex tower to be waiting on the same line as someone with an iPod problem (which I suspect in 99% of the time is a battery problem)or someone with an iPhone ("how do I....") problem. All of Apple's Genius Bar staff won't have the same set of skills, so I think it actually make sense to organize different queues for different equipment lines and/or problem types. Actually, while I don’t think it’s wrong for Apple to dedicate all its employees to the iPhone on launch day, I do think it would make sense for Apple to organize the genius bar around product lines. It doesn’t make sense for someone with a complex tower to be waiting on the same line as someone with an iPod problem (which I suspect in 99% of the time is a battery problem)or someone with an iPhone (”how do I….”) problem. All of Apple’s Genius Bar staff won’t have the same set of skills, so I think it actually make sense to organize different queues for different equipment lines and/or problem types.

]]> By: Mubo_Jumbo http://www.ifoapplestore.com/db/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8193 Mubo_Jumbo Wed, 27 Jun 2007 21:31:44 +0000 http://www.ifoapplestore.com/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8193 Chris doesn't matter how much you spend on Apple stuff. Macinjosh is right... everyone is treated the same. Fairly! Your getting old and grumpy. Take a break... Chris doesn’t matter how much you spend on Apple stuff. Macinjosh is right… everyone is treated the same. Fairly! Your getting old and grumpy. Take a break…

]]> By: Macinjosh http://www.ifoapplestore.com/db/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8190 Macinjosh Wed, 27 Jun 2007 20:58:02 +0000 http://www.ifoapplestore.com/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8190 Oh please, Chris. Try to imagine for a minute if no one needed to make an appointment for the Genius Bar and could just walk up. It would be unorganized, long lines, long wait times & pure hell for everyone. So, I don't wanna hear your whining. I don't care how much you spend on your Macs, everyone is treated the same and you sound like you wanna be above all that. Well, you're not, so get over yourself and make an appt <b>before</b> you come in. You'll be glad you did. Oh, and since when does a Genius sell iPod Shuffles?? That would be the Specialist's job. Sounds like you don't even know how the store works at all. Oh please, Chris. Try to imagine for a minute if no one needed to make an appointment for the Genius Bar and could just walk up. It would be unorganized, long lines, long wait times & pure hell for everyone. So, I don’t wanna hear your whining. I don’t care how much you spend on your Macs, everyone is treated the same and you sound like you wanna be above all that. Well, you’re not, so get over yourself and make an appt before you come in. You’ll be glad you did.

Oh, and since when does a Genius sell iPod Shuffles?? That would be the Specialist’s job. Sounds like you don’t even know how the store works at all.

]]> By: Chris http://www.ifoapplestore.com/db/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8156 Chris Wed, 27 Jun 2007 12:17:05 +0000 http://www.ifoapplestore.com/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8156 OK, so, I have $10k in macs and as much in software, bought through the local apple store. It's bad enough when there is a problem that I have to "schedule" a time to be told one of my machines is broken. It's bad enough when i have to wait to discuss buying another 5k promac while the "genius" takes care of pimply faced kid spending $79 on shuffle and needs instructions on how it works. Now, when i need to speak with someone on more equipment purchasing I can't because they will be busy selling phones to yuppies and high school kids? Right. Can Apple do much more to push aside and tell their core customers that they are no longer welcome? If I want poor service I'll run Adobe CS 3 on a dell. OK, so, I have $10k in macs and as much in software, bought through the local apple store.

It’s bad enough when there is a problem that I have to “schedule” a time to be told one of my machines is broken. It’s bad enough when i have to wait to discuss buying another 5k promac while the “genius” takes care of pimply faced kid spending $79 on shuffle and needs instructions on how it works.

Now, when i need to speak with someone on more equipment purchasing I can’t because they will be busy selling phones to yuppies and high school kids?

Right. Can Apple do much more to push aside and tell their core customers that they are no longer welcome?

If I want poor service I’ll run Adobe CS 3 on a dell.

]]> By: Mubo_Jumbo http://www.ifoapplestore.com/db/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8126 Mubo_Jumbo Wed, 27 Jun 2007 05:05:01 +0000 http://www.ifoapplestore.com/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8126 Anyone notice the smudge marks on the MSNBC video review? Similar to the original Nano. Anyone notice the smudge marks on the MSNBC video review? Similar to the original Nano.

]]> By: Chris http://www.ifoapplestore.com/db/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8106 Chris Wed, 27 Jun 2007 00:08:40 +0000 http://www.ifoapplestore.com/2007/06/26/4-hour-closure-for-itunes-prep/#comment-8106 Actually my local Apple Store has said their Genius Bar will be closed throughout the day, from open to close of the store, and that any Geniuses on duty will be selling or answering questions. Actually my local Apple Store has said their Genius Bar will be closed throughout the day, from open to close of the store, and that any Geniuses on duty will be selling or answering questions.

]]>