Apple will bump up its United Kingdom chain of retail stores with the addition of two new sites: Touchwood mall in Solihull south of Birmingham, and Churchill Square in the south coast town of Brighton. It’s the first UK activity since the Glasgow and Edinburgh locations were first confirmed earlier this year. The future Touchwood store is just 8 miles from the existing Bull Ring store, while the future Churchill Square store is about 65 east of the existing Southampton store. They will be stores #10 and #11 for England.
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The Apple Store in Southampton (UK) upset a new Mac customer by failing to answer their phones - 8 calls - no answer, even after I drove to the Store and stood outside and could see them standing around while I called them. The deputy manager said they didn’t have the staff to answer the phone. That cost me a 1 1/2 hour trip + car parking to find out that if I bought an iMac with 2GB ram from the store I would have to pay for the FULL 2 GB upgrade and be given the removed 1GB to take away. It would have taken 45 Seconds to find that out over the phone. Zero marks Apple Stores UK for Southampton and any other store that doesn’t answer the phone! I ordered from the website in the end.
Sorry if this is not the correct place to post this but I just felt I had to moan to someone. Perhaps Apple will read this and do something about it - please!
Quote - “It’s the first UK activity since the Glasgow and Edinburgh locations were first confirmed earlier this year.”
Edinburgh? I know about the Glasgow store, but thought Edinburgh was just a rumour?
I was in the Touchwood centre mid August 2007 and noticed for the first time the store front of the upcoming Solihull Apple Store. I took a quick and nasty picture with my mobile. It can be found here…