Forbes magazine columnist David A. Andelman writes about his mixed experience with repair service at the SoHo (NYC) store Genius Bar. Read about his power supply problem, his wrath at not having his computer fixed within 24 hours, and his calling the cellular phone of an Apple HQ bigwig to get things moving. He comes across as a big-headed whiner who used his connections to solve a problem that was only moderately inconvenient.

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