Glass Door Is Unhinged At Store, Injures Man

December 24, 2013

A glass front door at the Bethesda Row (Md.) Apple retail store fell out of its hinge mountings on Monday and fell onto the sidewalk, injuring a passerby. It’s the first such incident known to occur at an Apple retail store, at least publicly. The Montgomery County Fire and Rescue Service said the male victim was transported to a hospital with serious but non-life threatening injuries. A companion of the victim said the male victim suffered a broken pelvis. The person also reported that Apple employees said the door and been recently re-installed. The right entrance door, weighing less than 275 pounds according to its thickness and dimensions, was photographed lying on the sidewalk, broken but held together by a plastic lamination layer. The metal door pull was still attached to the glass. It’s not clear if the door was locked open at the time of the incident, a common practice. However, it was nearly 70° outside at the time. Apple spokeswoman Amy Bessette issued a statement about the incident, saying, “We work hard to make our stores a happy & safe environment for our customers. We’ve reached out to the family directly to express our condolences and we hope for a fast recovery.”

Apple’s “hero” photo of the Bethesda Row (Md.) retail store shows the two glass entrance doors. The arrows point to the two metal plates attached to the right glass door that, in turn, attach to the glass window panel and form the hinge for the door. A third metal plate at the bottom of the glass pane contains a lock mechanism.

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