New Job Position To Help Genius Bar Crush

February 28, 2009

Apple has created a new job position for its retail stores that will fill a double role of service and training. The new Family Room Specialist will eventually be an entry-level position, although initially it’s being filled by applications from existing employees. These Specialists will provide One to One training sessions, and also provide Genius Bar service for iPods and iPhones. The position will fit between the existing Specialist and Genius/Creative positions, and may have career tracks into those positions. Apple expects to eventually have up to 75 percent of iPod/iPhone appointments handled by this new position.

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