New Service Included With iPhone

September 6, 2007

Apple is now providing every retail store iPhone purchaser with a free 30-day version of its One to One personal training service. The service is usually priced at $99 for a one-year subscription, and includes up to one, 50-minute training session per week, reserved via the Concierge system. The 30-day version provides the identical service, but would be limited to a maximum of five sessions [terms]. The 30-day One to One card comes enclosed in a special folder card headlined, “The Apple Store, Included with every iPhone.” The One to One offer is accompanied by a companion Web page that promotes all of the help available for the iPhone: free in-store workshops, One to One training and the Genius Bar. The new service and Web page are apparently trying to better educate iPhone users on the phone’s full range of features, either to reduce iPhone returns or Genius Bar visits. [front / inside]

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{ 5 comments… read them below or add one }

FRMRApple September 7, 2007 at 2220

And I assume if one is an early adopter and spent the full $600 on the iPhone, this is not retroactive.

This would be a nice addition to the $100 credit Apple said they will dole out for early iPhone purchasers.

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Kevin September 8, 2007 at 0643

Actually, you would be wrong. Go into an Apple Store and ask them and I bet you they will give you the 30 day membership in a heartbeat.

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FRMRApple September 9, 2007 at 2248

Kevin:

Yeah I am sure you are right about that. After all from my name here on the talk-backs I know a bit out Apple customer service policy.. ;)

But having to go into an Apple store to talk to a manager to ask for something like this is not the same as it being given to customers. Who wants to argue their way into something that they ought to have received just a few short weeks ago?

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Ginjg September 11, 2007 at 1219

Why is it that other manufacturers include limited time offers randomly, roll back prices or temporarily discount prices and no one blinks? Let apple do the same and everyone cries “Apple’s mistreating its customers.” I just don’t get it.

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Giggity Smith September 14, 2007 at 0715

@FRMRApple

Who would have to argue with a Manager for a 30 day trial of the training giveaway? Nobody. If you were in fact familiar with Apple’s Customer Service, then you would know this. Stop giving out information as if you knew what you were talking about.

Kevin is correct here, and you are wrong.

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